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FAQ By Certificate Lifecycle (Apply)

In order to handle this task you need to install the latest Microsoft® SignTool.

Please refer to this Microsoft® website for details:
https://docs.microsoft.com/en-us/windows/win32/seccrypto/signtool?redirectedfrom=MSDN

Use this URL as the IdenTrust Timestamping Server Authority: 
http://timestamp.identrust.com

Your initial application will remain open for 45 days which will give you time to complete your forms packet and send the original, valid forms to IdenTrust for processing. After 45 days has elapsed without usable paperwork being submitted, the application will close and you will need to complete a new application.

 

Once the notary / Trusted Agent / ADE (depending on the certificate you apply for) signs the Part 2 form verifying your ID documents, a 30-day countdown begins. This means that you have 30 days from that date to send in your forms, be approved for the certificate and to retrieve the certificate. This is a requirement of the certificate policy and as such, once the 30 day window has passed a new application and forms packet will need to be completed.

 

Once an application has closed, it cannot be reopened.

Yes, you can use a Notary Public to comply with the in-person verification requirement. However, verification by a Notary is valid ONLY for ECA | Medium Assurance and ECA | Medium Token Assurance certificates. 

If you need to obtain an ECA | Medium Hardware Assurance certificate, you must contact a Trusted Agent within your organization or an IdenTrust Registrar (RA Operator or Trusted Agent).  

Refer to our datasheet Who Can Sign the Part 2 Form for ECA certificates.

Yes.  For ECA | Medium Assurance | Software Storage | Non-U.S. and ECA | Medium Token Assurance | Hardware Storage | Non-U.S. certificate applications, U.S. citizens may apply for a digital certificate while in any country with a U.S. Consulate. Upon completion of the online application, identity forms must be signed in the presence of a U.S. Consular Officer who is authorized to provide notarial services. Alternatively, U.S. citizens may apply for a digital certificate in a country where an Authorized DoD Employee (ADE) has been established, or where the citizen has access to a Judge Advocate General (JAG).

Citizens of Australia, Canada, New Zealand or the United Kingdom, while in any of these four countries, may apply for a digital certificate by completing the online application and retrieving the identity forms. Identity forms must be signed in the presence of a U.S. Consular Officer who is authorized to provide notarial services. Alternatively, citizens of these four countries may apply for a digital certificate in a country where an Authorized DoD Employee (ADE) has been established.

Citizens of other countries require that identity forms are signed in the presence of an Authorized DoD Employee (ADE). If you do not already have an ADE, one will need to be established before you apply. Please contact the IdenTrust Help Desk for instructions in setting up an Authorized Individual by calling 1(801) 384-3474 or by email to [email protected].  

Learn more about Non-U.S. ECA certificates.
  

Yes. After you have submitted a purchase order, IdenTrust will provide Voucher Numbers that you can distribute to applicant(s).  These vouchers are used during the application process as the method of payment.

 

The purchase order process requires that you also submit a completed voucher form. 

 

 

Purchase order requests under $500 cannot be accepted.

 

Please fax purchase orders for digital certificates and/or hardware to 1 (801) 415-7083.

According to the ECA Program policy, an applicant can prove their citizenship using a valid passport issued by the country of citizenship. You should bring your passport to the in-person identity verification appointment. Either the Trusted Agent, the Notary Public, the U.S. consul or an authorized IdenTrust employee will verify your citizenship using your passport.  

 

The ECA program Certificate Policy (CP) and IdenTrust Certification Practice Statement (CPS) require that citizenship be proved based on a valid passport. If you are citizen of a non-U.S. country and you do not have a passport, you are not eligible to obtain a certificate under the ECA Program. However, if you are citizen of the United States, you can also prove your citizenship based on the following documents:

 

  1. Birth Certificate. Certified birth certificate issued by the city, county, or state of birth, in accordance with applicable local law. A certified birth certificate has a registrar's raised, embossed, impressed or multicolored seal, registrar’s signature, and the date the certificate was filed with the registrar's office, which must be within 1 year of birth. A delayed birth certificate, filed more than one year after birth, is acceptable if it lists the documentation used to create it and is signed by the attending physician or midwife, or lists an affidavit signed by the parents, or shows early public records. 
  2. Naturalization Certificate. A Naturalization Certificate is a document issued by the U.S. Citizenship and Immigration Service (USCIS) since October 1, 1991, and the Federal Courts or certain State Courts on or before September 30, 1991, as proof of a person obtaining U.S. citizenship through naturalization. 
  3. Certificate of Citizenship. A Certificate of Citizenship is a document issued by the U.S. Citizenship and Immigration Service (USCIS) as proof of a person having obtained U.S. citizenship through derivation or acquisition at birth (when born outside of the United States). 
  4. FS-240 - Consular Report 
  5. DS-1350 - Certification of Report of Birth 
     

The certificate policy requires certain forms of ID be provided at the time of in-person identification with the notary, Trusted Agent or ADE. Please be certain that all fields in your application form are completed to avoid delays in the approval process.

 

View our pdf document Identity Verification Requirements DoD ECA Certificate Policy for detailed instructions.

 

View our pdf document Identity Verification Who Can Sign the Part 2: In-Person Identification Form DoD ECA Certificate Policy for detailed instructions.

Once you hit ‘submit’, there are a few things that you need to do before IdenTrust can process the application:

.

1.  Please verify your email.

An email from [email protected] will be sent to the email address you listed in your application asking you to verify your email address. This email contains a unique verification code which you will use in addition to your account password to verify the email address. This verification is only done electronically. Please check your inbox, junk and spam folders to locate the email.

 

2.  Complete your forms packet.

You were directed to print a copy of the forms packet at the end of your online registration. Complete both the Part 1 and Part 2 forms, following the instructions listed on the 2nd page of the packet.

 

3.  Send the completed form to:


   IdenTrust Registration
   5225 Wiley Post Way, Ste 450
   Salt Lake City, UT 84116

If you no longer have your forms packet available, you can find the appropriate packet in our ECA Document Library.

 

4.  IdenTrust reviews your application.

Once IdenTrust receives the completed forms packet, it will be reviewed and authenticated for accuracy. IdenTrust will validate your association with the organization listed on your application and will verify the details included on the application, as well as on the forms. 


After these validation steps have been completed, your certificate request will be approved. An activation kit will be sent to you, including the approval letter and any applicable hardware ordered. Unless you requested expediting shipping during the online registration, the kit will be sent via standard mail (for letters), and FedEx Ground (for hardware orders). 


5.  Retrieve your certificate.

After you receive your activation kit, please complete the steps outlined in the approval letter to retrieve your certificate. 

Once your application has been approved the information cannot be updated in your certificate.  However, certain information provided during your initial application can be updated via our Certificate Management Center.  Some information can be updated immediately, while others will have to wait for the renewal process. Some changes will require you submit a new certificate application.  A few examples of changes include:

 

My mailing address has changed.

You can update the mailing address on your account at any time through the Certificate Management Center.

  1. In the section titled 'Manage Your Account Information', select 'View/Update Account Information'.
  2. Make the needed changes and select 'Finish'.

 

My headquarters address has changed, or my company's name has changed.

Unfortunately, you are unable to make changes regarding your organization name and/or address.  A new application will have to be submitted with the new organization information.

If you use the certificate to gain access to a federal or state agency, you may have to re-register with the new company information prior to being able to use the new certificate. Please contact the appropriate agency for further clarification.


My email address has changed. 

You will have the option to change the email address associated with your certificate during the renewal process. It cannot be changed prior to a renewal.

 

My name has changed.

You will be asked to confirm your name during the renewal process, at which time you can update to your current legal name.  You may be asked to send in proof of the name change if our Registration Department is unable to verify it.

  • Marriage Certificate
  • Divorce Decree (1st, last and page showing the name change)
  • Other court-issued documentation

 

If you require a certificate with your new name, you will need to purchase a new certificate.
 

You may access your account through the Certificate Management Center by logging in with your certificate. 

The application process for a digital certificate is generally a 4-step process.

1.  Apply for Your Certificate
 

  • Use the My Buying Community menu or the Certificates menu to select the category that is most comparable to your situation.  Here you can learn more about the types of certificates that are offered under these programs. 
  • Once you are ready to initiate a purchase, you can select any BUY button to launch our Certificate Selection Wizard.  The wizard will assist you in selecting the certificate that is appropriate to your situation. 
  • Verify your selections in your "shopping cart" and submit using the BUY NOW button.
  • You will be directed to the "checkout" process where you will provide your personal information and provide payment information.

Note: You will also be asked to enter a Password when you apply. Please record this Password and store it in a secure place. You will need this Password to retrieve your digital certificate.

Notary Form: In addition to the online application, some certificate applications require that you complete a notary form and submit it to IdenTrust.  If required, the form will be provided for you to download at the end of the online application process.

2.  Certificate Application Processing

Your application will undergo the approval process which can include authenticating identity information, authenticating paperwork, verifying organization information, and verifying organization affiliation.

3.  Receive Your Approval Notification

Once approved, you will receive notification from IdenTrust.  The method will vary based on the type of certificate you have purchased:

  • Notification with with the activation code will be emailed to the verified email listed during registration.
  • In cases where you have purchased a hardware device for certificate storage, such as a Smart Card, USB token, then you will also receive a kit containing the purchased hardware and software.

4. Retrieve Your Certificate:

Follow the instructions in the approval notification, which will include:

  • Retrieval and installation of your certificate via the secure IdenTrust website.
  • Installation of storage hardware and software, if applicable.
  • Testing your certificate.

The application process for a digital certificate is generally a 4-step process.

1.  Apply for Your Certificate
 

  • Use the My Buying Community menu or the Certificates menu to select the category that is most comparable to your situation.  Here you can learn more about the types of certificates that are offered under these programs. 
  • Once you are ready to initiate a purchase, you can select any BUY button to launch our Certificate Selection Wizard.  The wizard will assist you in selecting the certificate that is appropriate to your situation. 
  • Verify your selections in your "shopping cart" and submit using the BUY NOW button.
  • You will be directed to the "checkout" process where you will provide your personal information and provide payment information.

Note: You will also be asked to enter a Password when you apply. Please record this Password and store it in a secure place. You will need this Password to retrieve your digital certificate.

Notary Form: In addition to the online application, some certificate applications require that you complete a notary form and submit it to IdenTrust.  If required, the form will be provided for you to download at the end of the online application process.

2.  Certificate Application Processing

Your application will undergo the approval process which can include authenticating identity information, authenticating paperwork, verifying organization information, and verifying organization affiliation.

3.  Receive Your Approval Notification

Once approved, you will receive notification from IdenTrust.  The method will vary based on the type of certificate you have purchased:

  • Notification with with the activation code will be emailed to the verified email listed during registration.
  • In cases where you have purchased a hardware device for certificate storage, such as a Smart Card, USB token, then you will also receive a kit containing the purchased hardware and software.

4. Retrieve Your Certificate:

Follow the instructions in the approval notification, which will include:

  • Retrieval and installation of your certificate via the secure IdenTrust website.
  • Installation of storage hardware and software, if applicable.
  • Testing your certificate.

When applying for a digital certificate, you will be asked to select your payment method. You will have the following options for payment: 


Credit Card 
 
You will be asked to enter your credit card information during the online application process. 
Make sure that you have the correct billing address for your credit card; this will be entered during the online payment process. 
 

Voucher Number 

 

  • Voucher numbers are issued by IdenTrust to allow the purchase of a single digital certificate with each voucher number. These voucher numbers are used as the form of payment during the online application. 
  • You can order a set of voucher numbers to distribute to employees within your organization or to business partners. 
  • Voucher numbers are issued to specify the purchase of a particular certificate type, and are valid for one year. 
  • Voucher numbers may be purchased with a credit card or a Purchase Order. If using a Purchase Order, the minimum order requirement is $500 and the following applies:

             - IdenTrust must receive your Purchase Order before the issuance of voucher numbers.

             - Purchase Orders must include a completed Voucher Order Form with the order.

             - Requests must be submitted to IdenTrust Registration at [email protected] or fax to 1 (801) 415-7083.

 

To purchase using a credit card, simply select from the list of products below and you will be directed to our online purchasing system:

 

  Purchase ECA Vouchers

  Purchase IGC for EPCS Vouchers

  Purchase IGC for Digital Signing and Sealing Vouchers

  Purchase TrustID Vouchers

Your Organization may have a Trusted Agent. The individual who requested that you obtain an ECA Program certificate should know the contact information for that person. If you do not have the means to obtain this information, contact IdenTrust for further details at 1 (888) 882-1104.

Additionally, IdenTrust has made available Trusted Agent in the following areas:

  • San Antonio, TX
  • Clermont, FL
  • Fremont, CA
  • Salt Lake City, UT
  • Virginia

IdenTrust Trusted Agents may travel up to one hour to complete Identity Verification (I&A) for ECA | Medium Hardware Assurance | Trusted Agent Identity-Proofing certificate requests. 

If requesting an ECA | Medium Assurance or ECA | Medium Token Assurance, please make arrangement meet with a notary instead. 

You may contact IdenTrust to set up an appointment.  

The certificate policy requires the confirmation of identity be signed with a handwritten signature.

 

  • The organization officer's signature on the Part 1 form must be original and dated.
  • The signatures (both yours and the notary's) must also be original.


IdenTrust must receive the original wet-ink signature to confirm the signatures are original and not a stamp or photocopy.
 

We advise making a photocopy of the forms for your records, but the original, wet signature (pen to paper) forms must be submitted for processing.  Please send the signed, original forms to:

 IdenTrust Registration
 5225 Wiley Post Way, Ste 450
 Salt Lake City, UT 84116
 

A Non-U.S. applicant is anyone residing and/or working outside of the United States. Non-U.S. applicants are eligible to apply for the following certificate types:

View our Supported Countries list.